Covid-19 updates

Monday, July 7th 2020 Update

New Mask/ Face Covering Requirement

Dear Customers and Friends,

As of Tuesday, July 7th, face masks will be mandatory in indoor public spaces across Ottawa.

Exceptions include medical conditions, or children under the age of 2 years old, or those who are unable to apply or remove a mask without assistance.

The Astro Team.

 

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Monday, May 25th 2020 Update

Showroom Reopening

Dear Customers and Friends,

We are pleased to announce the reopening of our showroom on Monday, May 25th.

In the best interest of our community, clients, and employees, we have taken all the necessary precautions and followed all the health guidelines developed by the province to welcome walk-in clients to the showroom.

Please take a moment to review the conditions before accessing the store:

  • Clients must not be experiencing any symptoms (fever, cough, difficult breathing, etc.).
  • Please use hand sanitizer once you have entered the store, follow the floor signalling and keep social distancing of 2 metres (6 feet).
  • Masks or face coverings is suggested (supplied by clients).

We are still offering remote design consultations in case you prefer to talk to one of our designers from the comfort of your home. You can book your consultation on our website or contact us at info@astrodesigncentre.com

Warehouse Operations

Until further notice, pick-ups must be scheduled at least 24 hours in advance, and we are offering curbside pick-up or garage drop off only.

Once you arrive at the showroom to pick up your item, you will be asked to call our warehouse manager’s extension x2339. He will then bring the items out to your vehicle. Please arrive prepared with seats down to facilitate an easy pick-up.

In case you have any questions about our products or services available, please do not hesitate to contact us by phone at (613) 749-1902 or email at info@astrodesigncentre.com

Thank you for your continued support.

The Astro Team.

 

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Tuesday, April 21st, 2020 Update

Dear Customers and Friends,

We hope you and your family are still doing well.

From our end, we are still open for business. Our warehouse is still operating and delivery is available. We are also providing essential services, such as plumbing fixtures and plumbing parts.

In addition, we continue to offer remote consultations. No matter where you are, from the comfort of your home; you can have a design consultation session, where our designers will provide their vision for your dream space using videoconferencing apps. To book a consultation, just fill out the consultation form and we'll get back to you within 24 hours.

In case you have any questions about our products or services available, please contact us by phone or email at info@astrodesigncentre.com .

Check out our latest projects in our gallery and find out a variety of information on our blog page.

Thanks for supporting us during these difficult times.

- The Astro Team.

 

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Friday, April 3rd, 2020 Update

Dear Customers and Friends,

We hope you and your family are doing well.

We are all facing huge changes in our everyday lives, and like many of you, most of our team is now working from home. As we said before, we have changed our way of working, but we are still open for business. Our warehouse is still operating and delivery is available. We are also providing essential services, such as plumbing fixtures and plumbing parts.

Customers can still book a design consultation with our designers, but we are now offering remote consultations. No matter where you are, from the comfort of your home; you can still have a design consultation session, where our designers will provide their vision for your dream space using videoconferencing apps. To book a consultation, just fill out the consultation form and we'll get back to you within 24 hours.

In case you have any questions about our products or services available, please contact us by phone or email at info@astrodesigncentre.com .

Need some inspiration? Check out our latest projects in our gallery and find out a variety of information on our blog page.

- The Astro Team.

 

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Friday, March 27th, 2020 Update

OUR DOORS MAY BE CLOSED, BUT WE ARE STILL OPEN FOR BUSINESS

Like many of us, we are trying our best to help our community to navigate this challenging time, and the safety of our clients and employees remains our top priority.

Due to the circumstance, we have changed our way of working, but we are still open for business. Our warehouse is still operating and delivery is available. We are also providing essential services, such as plumbing fixtures and plumbing parts. 

You can still book your design consultation using videoconferencing apps. To book an appointment, just fill out the consultation form here and we'll get back to you within 24 hours.

In case you have any questions about our products or services available, please contact us by phone or email at info@astrodesigncentre.com .

- The Astro Team.

 

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Monday, March 24th, 2020 Update

Dear customers,

We’re currently experiencing technical issues with our phone system. We are working with our IT team to resolve these issues as soon as possible. During this time, if you have any inquiry you can contact us at info@astrodesigncentre.com and we’ll get back to you within 24 hours.

Thank you for your patience.

- The Astro Team.

 

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Wednesday, March 18th, 2020 Update

Dear Customers and Friends,

Due to Covid-19, and in the interest of keeping our employees and clients safe, we have decided to keep our showroom open by appointment only until further notice. Our team will continue to be available during regular business hours to answer questions via email, phone calls, and social platforms.

If you would like to book a design consultation or shop at Astro, please call 613.749.1902 or send an email to info@astrodesigncentre.com.

Warehouse Pickup:

During this time, pick-ups must be scheduled a minimum of 24 hours in advance. Please contact the designer in charge of your project to schedule your pick-up.


We thank you for supporting us during this challenging time.  

- The Astro Team.

 

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Tuesday, March 17th, 2020 Update

Dear Customers,

Due to the extraordinary circumstances presented by the novel Covid-19, and in the interest of keeping our employees and clients safe, we have decided to keep our showroom open by appointment only. In the meantime, we invite you to visit our website and social media platforms, as our team will continue to be available during regular business hours to answer questions via email, phone calls, and social platforms.

If you would like to book a design consultation or shop at Astro, please call 613.749.1902 or send an email to info@astrodesigncentre.com to schedule your appointment. In the best interest of our community, we kindly ask you to refrain from leaving home if: 

  • You have traveled recently and have been back in Canada for less than 14 days;
  • You have been in contact with someone who has recently traveled; or,
  • You feel unwell.

We understand that this is a time of great uncertainty. While we don’t know what the future may hold, we’ll keep evaluating the circumstances and providing updates as the situation evolves.

- The Astro Team.

 

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Monday, March 16th, 2020 Update

Dear Customers and Friends,

As we all know, cases of the novel Covid-19 are spreading quickly across the world. 

In the best interest of our clients and employees, we are taking steps to support the necessary practice of social distancing to help curb the spread, while still providing you with great service.

We have also implemented a routine of disinfecting surfaces like doorknobs, tables, desks, and handrails regularly to try to keep our showroom as clean as possible.

We will remain transparent during this time and will keep you up-to-date as things develop.

Thank you for your understanding as we all rise to meet this challenge together.

- The Astro Team.